The World Through My Eyes

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Customers Are Always “Right”

Posted by mikenopolis on January 22, 2009

I love to use Yelp to preview or review restaurants because I believe in “regular” people’s opinions when it come to food. Food magazines and their professional food critics are just too picky. Unless it comes down to more sophisticated things I don’t need them.

Yesterday, a few “yelpers” got into a discussion about what a restaurant owner wrote back to a reviewer who gave him 3 stars out of 5. Read for yourself here [Click to enlarge]:

Now keep in mind that 3 stars is an okay average and that Fuego Bistro has an average of 4 stars based on 24 reviews thus far: I don’t know about you, but I’ve always known that customers are always right not because they really are, but because word of mouth is the best advertisement. You don’t treat your customers bad because you would lose potential customers. When I used to work in the women shoes department at Macy*s (stop with the Al Bundy jokes, it put me through college, paid for my car and rent…along with my other 3 jobs) I was averaging $2,000 a month part-time, you know why? Because women love their shoes and they have friends who love shoes. It’s like a pyramid scheme but I’m the one on the top (well Macy*s corporate is, but I was close to second or third). The lesson here is DON’T BURN ANY BRIDGES! Since my first taxable job at 13, I’ve always known that you don’t treat anyone bad because they can one day help you directly or indirectly.

In this tough economy, I’m sure most of us are being very careful with our investments and financial decisions. I myself have cut back on my gadgetry spending a bit, turning off more of my computers instead of letting them run 24/7,  carpooling in my girlfriend’s Mini Cooper instead of driving my less gas efficient Honda Element. However, since I’m lucky enough to still have a decent income,  I’ve tipped more generously when it comes to eating out. Plenty of people are now saying they won’t be going to/back to this place. It really doesn’t affect me since the place is in Arizona, but seriously, there was no need to do this so publicly, he might as well have put out a commercial/advertisment saying “I don’t care if you don’t like it!”.

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