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Archive for September, 2010

Disgruntle Customer on eBay, User Name: joesayers1

Posted by mikenopolis on September 3, 2010

Joseph Sayers of Taylorsville, Utah. You have a lot to learn about being a decent human being!

I have mentioned my hate of eBay before. Although I have come to accept the fees upon fees from both of their companies (eBay & Paypal) because I’m not too affected since I no longer sold things as often as I used to back in college. I 100% do not like the way they handle feedbacks and complaints.

There was a time when a seller was allowed to leave a negative feedback when the buyer is being…less than human. This is their exact verbiage these days “Sellers can leave only positive ratings for buyers. That means buyers should feel free to leave honest Feedback without fear of retaliation” This is the worst thing ever!

Today I found this on eBay’s feedback “help” site “Some members choose not to leave Feedback or forget to leave Feedback, even when the transaction has been hassle-free. However, most members understand how important Feedback is for the eBay community. ” What?!?!?! just who is in charge of making these rules at the company?!

The reason I was looking into whether it is okay for someone not to leave a feedback is because I got someone not responding to my requests for a feedback. I sold them something on August 3, 2010, I sent it, left a positive feedback, verified with tracking that the item was received, contacted the buyer requesting a feedback. I got nothing back. A week later I send another reminder, still nothing after 2 more weeks. I sent that user another message exactly one month after the item was sold, this time in all CAPS. Now I get a response from him and he threatens me with negative feedback and said he would report me to eBay if I didn’t “back off”. Below is a copy of what I sent and what was received.

Another annoying thing in regards to eBay’s policies. I cannot open a case because leaving feedbacks is not mandatory AND you cannot open a case to complain about others’ actions after 30 days. Luckily this customer replied back saying that the item was received by a “friend” but has not been opened yet…I’m guessing he’s gonna contact me months from now telling me he wants a refund because it’s broken and not as advertised. These people need to be put down.

On August 3, 2010 I sold an item on eBay
SENT August 10, 2010
Records indicate that this item was shipped and received, please leave a feedback when you get a chance. Thank you!

SENT August 18, 2010
You may have forgotten, but please LEAVE FEEDBACK. Thanks!

SENT September 3, 2010
PLEASE LEAVE A FEEDBACK ON EBAY FOR ME, THIS IS THE 3RD OR 4TH REQUEST

RECEIVED September 3, 1010
Do you really think harassing your customers to leave feedback will actually get you a positive response? You know, it’s not mandatory to leave feedback so I suggest you back off before I leave you negative feedback and report you to eBay officials. Your disgruntled customer

SENT September 3, 2010
I know it’s not mandatory. But ignoring me the first 3 times and “threatening” me truly makes you a “disgruntle” customer. All I asked for is an assurance that everything is fine after 1 month. NO feedback or reply means a possible future problem for me. I just need to make sure.

Yes feedback is not needed, just appreciated.
“—Some members choose not to leave Feedback or forget to leave Feedback, even when the transaction has been hassle-free. However, most members understand how important Feedback is for the eBay community.

RECEIVED September 4, 2010
Yes…it doesn’t say at the end there, “you can keep emailing the member continually until they leave feedback for you”, does it? I find it rather annoying.

To be honest, I haven’t even had a look at the item yet, it HAS been received but I don’t live at the address, I’ll be picking it up from my friend near around mid October, so I honestly couldn’t tell you if I thought the product was okay until then. If you don’t hear from me, you can be assured that I think the item is fine and you need not contact me further. If there’s a problem I will make it known, thank you.

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